Refund policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Return
To qualify for a return:
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Item must be in its original condition – unused, unworn, with tags, and in original packaging
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Proof of purchase (receipt or order confirmation) must be provided
How to Start a Return
To initiate a return, please email us at etech61@hotmail.com.
Returns should be sent to the following address:
E-Tech61
33 Moulton St
Cheetham Hill
Manchester M8 8FQ
United Kingdom
Please note:
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Customer is responsible for return shipping
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No restocking fee
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Final sale items are not eligible for return
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Do not send any item back without contacting us first — unauthorised returns will not be accepted
Damaged or Incorrect Items
If your item is defective, damaged, or incorrect, please contact us immediately upon receiving your order so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
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Custom or personalised products
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., beauty products)
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Hazardous materials (e.g., flammable liquids or gases)
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Final sale or clearance items
If you’re unsure whether your item qualifies, contact us before sending it back.
Exchanges
If you need a different item, the quickest method is to return the original item (once accepted) and place a new order.
EU 14-Day Cooling-Off Period
If your order was delivered to the European Union, you have the right to cancel or return it within 14 days without needing a reason. Item must be returned in original condition with proof of purchase.
Refunds
We’ll notify you once your return is received and inspected. If approved, a refund will be issued to your original payment method within 10 business days.
Please allow extra time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please email us at etech61@hotmail.com.